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Available Monday to Friday, 8:00–18:00, and Saturday 10:00–14:00. Mobile phone charges apply, and queuing may also incur charges.
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Our business customer service team helps with all questions related to SmartPosti's services.
Manage parcel issues and security
Report a damaged parcel
Noticed damage to your parcel? Provide the details and supporting photos to start the claims process.
Get help with returns
Returning a parcel is simple. Follow our step-by-step guide to make the process quick and hassle-free.
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Legal information
SmartPosti UAB
Pirklių g. 5, LT-02300 Vilnius, Lithuania +37070055009 aptarnavimas@smartposti.com
Reg nr: 110883051 VAT nr: LT108830515
Bank details:
SEB Helsinki Branch IBAN: FI5233010001358092 BIC: ESSEFIHX