We’re here to help
Our customer service team helps you with your parcels. Find guidance on deliveries, damaged or delayed parcels and suspicious messages. You can also contact us for quick support.
Contact us
Call our customer service
Available Monday to Friday, 8:00–18:00, and Saturday 10:00–14:00. When calling, including waiting time, the caller local call minute rate applies.
Are you a business customer?
Our business customer service team helps with all questions related to SmartPosti's services.
Help with parcel issues and security
Report a damaged parcel
Noticed damage to your parcel? Share the details and add photos to start the claims process.
Get help with returns
Returning a parcel is simple. Follow our step-by-step guide to make the process quick and easy.
Report phishing scams
Received a suspicious message? Send us the details so we can look into it and help keep your data safe.
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SmartPosti UAB
Pirklių g. 5, LT-02300 Vilnius, Lithuania +37070055009 aptarnavimas@smartposti.com
Reg nr: 110883051 VAT nr: LT108830515
Bank details:
SEB Helsinki Branch IBAN: FI5233010001358092 BIC: ESSEFIHX